Transforming a UK Travel Company With EOR + Managed Infrastructure
35% Cost Reduction • High-Performance Workforce • 24×7 Global Support
Client Profile
A mid-sized UK-based travel & tours company operating across Europe and APAC, serving thousands of customers daily. The company needed to scale its support operations, reduce operational overhead, and maintain consistent service delivery across multiple time zones.
Challenge
Digital Genie is an advanced synthetic-population, behavioural, and spatial analytics platform designed and delivered by the Brown Earth Innovation Team.
It enables the CEO and strategy leaders to simulate markets, consumers, neighbourhoods, and competitive environments with precision—without compromising privacy or depending on slow real-world data cycles.
The client faced several limitations:
• High staffing and infrastructure costs in the UK
• Difficulty scaling customer support during peak seasons
• Limited access to specialised talent
• Lack of 24×7 service capability
• Compliance concerns when exploring offshore hiring
They needed a trusted partner who could deliver a fully managed, compliant, cost-efficient support operation without compromising service quality.
Brown Earth Technologies deployed its EOR + Managed Infrastructure Model, providing a complete workforce enablement ecosystem tailored to the travel sector.
- Compliance-Driven EOR Support
- High-Quality Managed Office & IT Infrastructure
- Remote Monitoring & Real-Time Visibility
- Fully Managed Talent & BPO Operations
- Scalable Architecture for Growth
1.Compliance-Driven EOR Support
2.High-Quality Managed Office & IT Infrastructure
3.Remote Monitoring & Real-Time Visibility
4.Fully Managed Talent & BPO Operations
5.Scalable Architecture for Growth
The client was able to rapidly scale its team during peak travel seasons and reduce capacity during off-peak months — without any operational friction.
The Result -The transformation was immediate and measurable.
35% Reduction in Operational Costs
Right-shoring and managed infrastructure significantly reduced:
• Staffing costs
• IT expenses
• Real estate overhead
• Administrative burden
Improved Service Delivery
• Faster response times
• 24×7 availability across time zones,
• Higher first-contact resolution
• Better customer satisfaction scores
Access to High-Performance Talent
The travel company built a team of skilled professionals experienced in:
• Travel bookings
• Customer queries
• Itinerary support
• Vendor coordination
• After-sales operations
Regulatory Safety & Zero Compliance Risk
The client operated confidently knowing that Brown Earth handled 100% compliance, HR, legal, and operational governance.
